Delivery
TERMS OF DELIVERY AT THE KLEINMETALL ONLINE SHOP
Please note that the articles shown in our online shop are exclusively provided for delivery within Germany.
SHIPMENT
Shipment shall be carried out – unless otherwise agreed – according to our choice e.g. by parcel service or forwarding agent:
DPD
We have been cooperating reliably with German Parcel Service (DPD) for many years. The shipping costs for parcels shipped by DPD are € 9.50 per parcel within Germany, for enduser. For dealers €15,00 per package, drop shipping € 9.50 per shipment. The number of packages depends on the articles ordered.
Deliveries take place from Monday through Friday between 08:00 am and 06:00 pm.
One day upon shipment of the goods at the latest, you will get a link for shipment tracking.
FORWARDING AGENT
The shipping costs for articles that can only be shipped by forwarder due to their quality and size are € 65.00 per delivery within Germany (e.g. Vario Cage dog boxes, Exclusive rear guards, Masterline grid and dividers that exceed the belt dimension of DPD), and € 95.00 per delivery for Alustar boxes and Alsustar rear seat bench dog boxes, for end users. For retailers, freight costs are based on individual order volumes and are then packaged in a cost- and volume-optimized manner, according to which the number of pallets and thus the costs are determined. Forwarding deliveries for end consumers, can only be implemented by us with correctly deposited cell phone number (guaranteed availability), if you are not available, it may come here to the calculation of additional travel costs.
Deliveries to consumers normally take place from Monday through Friday upon advance notice by phone (by the driver or dispatcher of the shipping forwarder).
The information whether an article is sent as DPD parcel or by forwarder can be found on the respective product pages.
SHIPMENT OUTSIDE GERMANY
Please note that in case of cross-border shipments further taxes (e.g. in case of an intra-community acquisition) and/or fees e.g. customs duties can arise which shall be borne by you.
DELIVERY TIME
If an article is ordered from our product group: Exclusive – range – manual manufacture, you will get a separate offer for this article including the current delivery time at the respective point in time. Only upon written acceptance of the offer by Buyer, a contract shall be deemed as concluded concerning the respective article including the delivery times/conditions defined in the offer.
If your purchase order includes several articles the delivery times of which are different, we will make one common shipment unless otherwise agreed with you. In this case, the consignment will have the delivery time which applies to the article of your purchase order with the longest delivery time.